where everything else goes

if i get a life someday, it will be this one 

more One Village Coffee gushing

The coffee I bought from One Village arrived today as did a comment on the post at my serotoninrain blog. That was fast! I only ordered the coffee on Monday. Late afternoon Monday. 

The comment came from Scott Hackman, President and CEO of One Village. He was nice enough to explain why they made the decision to stop selling their coffee through the Redners chain and also to inform me that anyone who bought through Redners (like me!) will get free shipping on their coffee for the time being. Sweet!

One Village, you have earned yourself one very loyal customer. And those of you reading this who are likewise coffee fiends, please give One Village a try. You can order your choice of coffee via their online store.

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cat brings down horse! film at 11.

I'm sharing this via the posterous bookmarklet. Kol Tregaskes made me do it!

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Refreshing Customer Service from One Village Coffee

I just had a refreshing virtual interaction with a customer service person at One Village Coffee, whose stuff I have been buying from a local supermarket. A few weeks ago they started running low on their One Village selection at that grocery store. After a couple of weeks my favorite variety, Artist Blend, was gone. This occurred because I had gradually purchased all of the existing stock!

After two more weeks with no new stock arriving, I decided to go to another store that I knew sold One Village. The display was small and I nearly missed it, Artist Blend was out of stock, and it was 60% more expensive!

I came home, hastily bought some of their coffee online to avoid going into withdrawal and fired off a panic-filled email via One Village’s contact page.

Read on and see how customer service can and should be…

Me:

 

Hi there,

I've been buying One Village from the Redners store in Douglassville. Lately

however, the stock on hand there has been dwindling and has not been replaced.

Does this mean that One Village will no longer be sold there? I notice it is still listed on your distribution map.

Thanks,

Jim Jannotti


One Village Coffee:

Hi Jim, 

Thank you for contacting us! Unfortunately we will no longer be selling our coffee in Redners. It was not the right fit for us so we are in the process of removing our bags. I would suggest Kimberton Whole Foods in Douglassville or you can always purchase our coffee online. I saw that you already placed an order and as a thank you I will refund your shipping amount. We always try to do some kind of special online so keep checking back when you need some more coffee. 

Thank you for contacting us! 

Take care, 

*name withheld*

Me:

Thanks! That was not necessary but certainly appreciated. I'm sorry to hear that it didn't work out with Redners. I'll probably be going the online route for future purchases as Kimberton Whole Foods isn't the right fit for me :-)

Love your coffee! Thanks for the response.

Regards,

Jim

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today's sermon based on John 10:11-18 and Psalm 23

Jesus said, “I am the good shepherd. I know my own and my own know me.”

David wrote, “He leads me along right paths for the sake of his name.”

How do you know if you’re on the right path?

It was a long time ago and I don’t remember her name so we’ll call her Cathy. She was a college student at a Christian school. She was studying to be a youth minister.  The area where she worked was kind of out of the way and had next to nothing in the way of church youth groups. She decided to start an independent youth ministry that all the area churches could get involved in. To kick off this new ministry, she devised an outreach event. It was to be a battle of the bands, the bands being invited from area high schools. At the end of this event, a relatively famous guitar player who happened to live in the area would do a short concert and give an evangelistic address.

The event was a complete train wreck. The bands were all terrible, although they all thought they were the best bands in history. The main speaker went over like a lead balloon, this may have been due to the fact that he talked for thirty minutes about nothing but how he had invented rock and roll.

There was an altar call at the end of his talk. Not one person came forward. It was embarrassing.

My only responsibility at the event was to run the sound board, and even I was cringing.

The following Monday, Cathy sent out an email to all of us who helped make the event happen. In it she took full responsibility for the failure of the event and apologized for wasting our time. Somewhere in there she said, “I don’t know how I could have missed the Lord on this.”

One of the pastors at an old church of mine had a brother whose name was Richard. Richard was, like his sister, a pastor. He received a call to be the pastor at a church in the Carolinas. His wife, a teacher, looked for and almost immediately found a job in the same school district where the new church was located.

Richard and his family made the 600 mile move to their new locale only to find that the church had decided to push his start date back six months and that the school district had rescinded their offer of a teaching position for his wife. I can’t remember if it was right before or right after these things that the transmission in their only vehicle went belly up.

You’re waiting for me to tell you the rest of the story aren’t you? You’re waiting for the part where Cathy doesn’t give up and winds up leading a ministry to 500 kids, a ministry in which kids are coming to Christ every week.

You’re waiting for me to tell you that Richard's wife got an even better job offer from the school district next store, the superintendent of which had a husband who was also the best transmission repair guy in three states, and that Richard after waiting patiently through his six months of forced sabbatical, brought new life to a church that had spiritually fallen asleep.

And indeed, those things may have happened! But alas, I don’t know. It is equally possible that things got even worse for Richard and his family and that Cathy never did ministry again. I do know one thing though. Cathy was wrong about missing the Lord. I don’t think she missed the Lord in her planning at all. The fact that the event was, well, bad, doesn’t mean for a second that God never wanted Cathy to plan it and lead it.

I also know how Pastor Richard reacted to his unfortunate situation. On the phone with his sister, his sister who was livid at the shameful conduct of both the hiring church and the school district, here is what Richard said. “This is what God has for me right now.”

It would have been just as accurate for him to say, “This is the road that God has me on right now.”

How do you know if you’re on the right road?

We have a deeply rooted misconception in our culture, and Christians are especially guilty of this, that we know we’re heading in the right direction if our efforts are meeting with success.

We also tend to believe that the flip side of this is true, if we’re not successful in something that we are doing for the Lord, it must be because, as my friend Cathy said, “we missed the Lord in this.” Really?

By that measure then, could you have called Jesus a success? Jesus, whose efforts were rewarded with the death penalty and whose successors deserted him in his hour of need? Jesus must have “missed the Lord,” then because his efforts didn’t look very successful.

We tend not to believe that following the Lord on the right road might lead us into death valley. But that’s what King David believed. He believed it strongly enough that he wrote about it.

In Psalm 23, he writes about the Lord, his shepherd, who leads his own to lush life giving pastures and beside still waters. The Lord, his shepherd, who for the sake of His name, leads his sheep down the right path. And what is the very next thing David writes in Psalm 23, right after he recognizes that he’s on the right path, “even though I walk through death valley I will fear no evil, for you are with me…”

This is a somewhat uncomfortable truth and I’ll admit I don’t like it any more than you do, but my friends’ brother, Pastor Richard, was right in understanding that the place where God has you might not always be an idyllic scene of green pastures and quiet waters. It might in fact be death valley. And just because you’re in death valley does not mean that the road you’re on isn’t the road that God has chosen for you.

So how do you know if you’re on the right road?

Somehow Pastor Richard knew in the midst of troubling circumstances that he was in fact right where God wanted him to be.

I think he knew because he listened. He had listened long and hard enough for the Lord that he could pick his voice out of all the other voices, the voices that urge success at any cost, the voices that strive to convince us that if we’re not experiencing success than we must not be in the Lord’s will, that we must have done something wrong, that we are like sheep who’ve gone astray.

It may be that we have strayed, but it may also be that the right road leads through the desert… in either case the thing to do is to keep listening.

Ask a child how she knows her mother’s voice? What will she say? She’ll say I know her voice because it sounds different than the other voices. What that means is that she listens. What that means is that she’s practiced listening, even though she doesn’t know it. She has learned to recognize the familiar sound of mom and she can pick mom’s voice out of all the other mommy voices. She can tell when it’s mommy calling out her name and not a stranger.

You know you’re on the right road by listening for the voice of the good shepherd. And listening takes practice.

Have you been practicing your listening skills?

Before you answer… I want to warn you. We’re talking about practice here. Practicing means making mistakes. You’re going to make mistakes in listening for your master’s voice. But the mistakes will help you get better, so don’t be put off if it’s hard at first. The mistakes you make may cause you, like a sheep, to go astray.

But the good shepherd is aware of this. His sheep know his voice, but the good shepherd also knows his sheep. He knows when one goes off into the weeds, even sometimes despite that sheep’s best efforts at listening to his voice. He’s not gonna leave you out there alone, he’s gonna come find you and bring you back.

No matter what, just keep listening for his voice, and you’ll be alright.

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so I said to him; Steve, I said, "...

Apple just sent me an email asking how yesterday's customer service phone call went. Here's what I said:

My problem wasn't resolved though it wasn't the fault of the agent. All I wanted to do was lift music that I have ripped from CDs that I own to the iPod that I own from one notebook computer that I own (but cannot use because the screen died) to another that I just bought and therefore, own. This is not possible, I was told by the very nice and helpful and knowledgeable agent, without resorting to a third party application. There HAS to be a better way. Furthermore, I believe you Apple people are smart enough to make the definitive better way. Please do so, so that if this ever happens again I do not have to go scrounging around the intertubes for a way to make your products work like they should.

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elusivity

After a brief interlude of summer loveliness we'll now be heading gradually back into late March.

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happy playlist

I needed a happy playlist after reading about Haggis datatastrophe.

So Sorry, Sean!

This one is seeded by The Judybats' Margot Known As Missy

Margot Known as Missy -- Judybats  / 
Three Strange Days -- School of Fish  / 
Mayor of Simpleton -- XTC  / 
Superman -- R.E.M.  / 
No Myth -- Michael Penn  / 
Someday, Someway -- Marshall Crenshaw  / 
Here's Where the Story Ends -- The Sundays  / 
Sorry Counts -- The Judybats  / 
Wire -- U2  / 
Goody Two Shoes -- Adam and the Ants  / 
Regret -- New Order  / 
Roam -- B52s  / 
How Soon Is Now -- The Smiths  / 
Something About You -- Level 42  / 
She's Sad She Said -- The Judybats.

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today's sermon: emmaus is the place

It's based on Luke 24:13-35. Two disciples are on the road together after the crucifixion. While they walk, Jesus joins them but they don't know it's him. Eventually they realize who it is but not before they confess to having lost all hope.

Emmaus Is the Place

The place they were heading seems to have vanished and left no trace. No one has been able to definitively identify the place. There are some guesses, but the fact is that so little is known about Emmaus that it may as well have not existed at all. It only rates a single mention in all of scripture, and this passage is it. Luke says it is a village, but Strong’s concordance of the bible says it “was not worth the trouble of having come out of the way to see it.”

“Two of them were headed to a place called Emmaus.”

In Mark, the only other gospel that mentions this story about the two travelers, we are simply told that Jesus appeared to two of them as they were walking in the country. Luke may be sending them to a nondescript place, but Mark makes it seem like they weren’t heading anywhere.

A pair of disciples, heading nowhere. Emmaus is the place you go when you have nowhere worth going.

They’re walking, and as they walk they rehash the awful events of the last couple of days. What else is there to talk about but the unbelievable arrest, the excuse for a trial, the torture and finally, the execution of Jesus?

Perhaps in the aftermath of all that horror, they thought that they would get away to Emmaus as quickly as possible and keep their story to themselves. To let themselves be swallowed by the silent obscurity of some no-place where they didn’t have to talk about it or think about it anymore.

When a stranger approaches and asks them about their conversation, they stop and just kick at the dirt a little bit, looking at the ground with long faces. They don’t want to tell this man anything. Who knows why. Maybe they don’t want to give this stranger the bad news that they’re carrying with them. Or perhaps it was one thing to talk about it to each other, but re-engaging the awful truth in order to share it with a stranger may have been more than they were prepared to do.

Emmaus is the place you go when you’ve got nothing worth saying.

The stranger presses them for the information that they’d rather not share. Has this guy been living under a stone! How does he not know what has happened! Even if he hasn’t been in Jerusalem recently, he certainly should have heard at the very least that Jesus had been arrested!

So, reluctantly, they begin to share their broken-hearted tale with the stranger. How Jesus WAS a prophet mighty in word in deed but how the religious authorities had proved mightier. They had done unspeakable things to him.

At last they get around to it. Not the admission of Jesus’ failure but their own. Without even realizing it, they confess that they’ve simply given up. “We had hoped that he was the one to redeem Israel…” they say. HAD hoped. They’re not hoping anymore.

Emmaus is where you go when all your hope is in the past.

Actually, they’re hope is worse than that. They’re hope isn’t just in the past, it’s passed away.

We know this because they can’t recognize Jesus. Even if the stranger looked like him, they knew that it absolutely for certain could not be Jesus.

Not that long ago I was sitting in one of my favorite coffee shops when a woman walked in who looked just like a member of First UMC of Pottstown that I had known. I almost greeted her before I realized that she was dead. So, there’s no way that woman I was looking at could be her. Almost her twin, yes, but not her.

The two travelers could not recognize the familiar stranger because they knew for a fact that Jesus was dead. It was perhaps the largest and most inescapable fact in the world for them at that time.

They demonstrate that they know the story of Jesus very well. They recite it to the stranger almost as if it were a creed. “Jesus of Nazareth who was a prophet mighty in deed and word before God and all the people, and how our chief priests and leaders handed him over to be condemned to death and crucified him….”

They know the facts. But facts aren’t enough to restore their faith.

And here’s an even more amazing thing. They’ve also heard the account of the women, the news about the empty tomb! They know of the rolled away stone, of the angels saying ‘he has risen!’

And here at the end of the day, in the face of the facts and of the evidence, they still cannot recognize the truth when it, quite literally stands before them. So here they are on the road to nowhere, with nothing to say and their hope buried in the ground miles behind. Talking to a stranger.

The stranger intrudes on the silence of their newborn exile. He wants to chat! They want to hide away and say nothing.

The chatty stranger is Jesus. We know that. We know that because Luke tells us. But would we know if he hadn’t? Would we recognize Jesus? Do we recognize Jesus when we’re en route to our own private Emmaus?

A few years ago, I went to Emmaus. There was a nearly two year period when it seemed that my ministry career would end with a pfft, that perhaps I had lost the ability to do this ministry thing at all, even as a volunteer.  I prayed harder than I ever had in my life but there was silence at the other end of the holy hotline, if you know what I’m sayin’.

I tried to envision a future that included ministry as a vocation and every day it got a little bit harder to do.

What began as a simple crisis of confidence spiraled into something far worse. I began to see myself as nearly worth less. I became depressed. A doctor used that word on me, which made me more depressed. I felt like I was getting smaller, diminishing, receding into obscurity. One of my many desperate prayers at that time was this short verse of scripture from James chapter 4 – ‘draw near to God and he will draw near to you.’ It didn’t seem to be working.

Have you ever been to Emmaus? I don’t mean the little town 25 miles north of here where there is a half decent coffeehouse with free wireless internet! Not that place.

I mean the place those two travelers went. The place you go when you’ve lost your way, when your hope’s been crushed, and when neither your creed nor the evidence that is right in front of your eyes, convinces you that hope is not dead. The place where you wrap yourself in obscurity and hopelessness and really would rather not have anyone try to talk you out of it, thank you very much.

Have you been to Emmaus?

Not everyone goes there. Some can endure and stay in Jerusalem. They never start walking down the road away from hope, not even when all seems lost. But others of us have been there, maybe more than once.

Well, if you’ve been to Emmaus or if you’re on your way there, or if you’re there right now, I’ve got news for you. Good news.

Jesus has been to Emmaus too. In fact, though you may not have recognized him, he walked with you the whole way.

And yeah, he may have had to speak truth to you once or twice… “How foolish you are and slow of heart to believe,”… but that’s because he wants to take those blinders off of your eyes. He wants you to realize that he goes with you to even to Emmaus. All the way to Emmaus.

The two travelers didn’t recognize him, Luke tells us. They walked that whole way together but didn’t recognize him. Maybe not, but they felt something. They knew, even in their hopelessness, that this was no ordinary conversation. They felt something that they had only felt when… nah, it couldn’t be. Could it?

Interesting, isn’t it, that their eyes were finally opened after they had invited this stranger in, even urged him to join them. When, even in the shadow of their despair, they treated the stranger as a friend and invited him to break bread with them, that’s when their eyes were opened.

Their eyes were opened when they stepped out of themselves and their closeted, claustrophobic fear long enough to share their bread with a stranger. After the frenzied activity was done, after the bible study from the road was completed, they welcomed the outsider and realized that he was none other than Jesus.

Emmaus is the place where Jesus himself meets you in the midst of the deepest isolation and hopelessness, and breaks bread with you.

When I went to my Emmaus, I was stuck worrying about my own future. That I would leave ministry, that I’d have to go back to work in the marketplace that I had left behind so many years before, that I’d have to leave the place I knew and had come to love, uprooting my family in the process.

Funny, all of those things I was worried about… they all did happen eventually. I left a career in ministry. My family and I had to move from our beloved Ohio home and all our friends who had become so dear to us. Eventually I went back to work in the public sector, and as you well know, I’m still there.

And Jesus somehow managed to meet me in all of those situations. Somehow he convinced me to take my gaze off of myself, and when I did I realized that he had been with me every step of the way. And he is with me still.

I went to Emmaus and found Jesus there. Or rather, he found me. This was the one hopeful ray of light in that darkness, but it was enough.

He will seek you and find you too as you head for your Emmaus.

Whether you are one of the faithful, persistent souls who keep on waiting in Jerusalem, or one of those whose spiritual experience pushes you down the road toward a shadowy no-place of disbelief and disillusion, the risen Jesus seeks you out, finds you and walks with you.

He may, ever so gently, smack you upside the head. This is only because you need it; you need to have your gaze redirected, you need to see with eyes of faith again; to remember that your faith is not just for you but for others, even for the helpful stranger who asks to share your darkness, and most importantly, you need to remember that as long as Jesus has been raised to life, then hope is still alive too.

Emmaus is the place where hope lives.

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pizza sauce

By request for my intertubez based buddy Laura,

Pizza Sauce
1  6oz can of tomato PASTE*
2 C (approx) of chicken or meat stock
1 small onion, diced
red wine
salt
pepper

The secret to pizza sauce is to keep it simple yet flavorful. And so...

Heat 1 cup of chicken stock to steaming, but not boiling. Add the paste a bit at a time, stirring after each addition. Add more chicken stock to get a saucy consistency, not too thick and not too thin. Add the onion and the red wine. Keep at a slow simmer until you're ready to assemble the pizzas. Add a little salt and pepper to taste. 

You should have enough to top 2-3 pizza-stone sized pizzas.

There you go!

*As an alternative to keeping chicken stock around, because store bought sodium stock is absolutely loathsome and bouillon cubes even more so... feel free to use a full can of tomato puree in the place of the both the paste and the stock.

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coffee must precede writing

...always.

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